Your stay

Our Clinic provides a high standard of accommodation. Patients have their own room with ensuite, there are lounge facilities and a spacious garden courtyard - and quality meals prepared a great team of chefs.

Before your stay

Our Intake Co-ordinator will contact you before your admission is booked to ensure appropriate admission arrangements are made. They will also advise you of any health fund restrictions or out of pocket expenses associated with our services.

On arrival

Reception staff will confirm your admission details in a private office to maintain your privacy and confidentiality. If your private health cover requires you to pay an excess or co-payment, this will be required on admission. A credit card authority will be requested to assist you with the payment of any hospital accounts created during your admission.

You will also be required to a sign some important documents confirming your acknowledgment of relevant New Farm Clinic policies as well as reinforcing our commitment to you in providing a safe and secure environment for patients, staff and visitors:

We want our hospitals to be safe, private places where people feel comfortable, well cared for and respected. That’s why we request certain standards of behaviour from all our visitors, patients and staff. Thank you for understanding of our Expectations on Entry.

Orientation

Our Clinic staff will show you to your room and give you an orientation of the Clinic before handing over to Unit staff. For security and safety reasons, this staff member will also collect all medications and prescriptions you have brought in, to hand over to nursing staff. (You may be required to transfer to another room or different Unit during your stay.)

Unit nursing staff will introduce themselves and explain routines relevant to your treatment and conduct a general admission assessment with you. This assessment - in conjunction with your treating Psychiatrist - will provide the basis for your admission care plan during your stay.

When you are admitted, please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas.

The Nurse Unit Manager will call in to see you to ensure you have everything you need. Their primary role is to coordinate your treatment plan and the multi-disciplinary treatment team.

The first days of your admission are usually spent familiarising yourself with your new surroundings and starting to build a therapeutic rapport with your treating team and Unit staff.

General information

Each Unit has a comfortable lounge room and large television with access to Foxtel.

Please note, in accordance with Ramsay Health Care policy and National Safety Priorities in Mental Health, overnight leave cannot be granted under any circumstance.

The patient noticeboard in the Dining Room has a copy of the Group Therapy Program timetable, information about Official Visitors such as the Community Visitor (see below) and Carers & Consumer Group representatives plus other general information to make your stay as comfortable as possible.

The Clinic is a smoke-free campus.

The Private Patients Hospital Charter is available to everyone in the health care system. It allows patients, consumers, families, carers and providers to share an understanding of the rights of people receiving health care.

Patients are not permitted to drive a vehicle while an inpatient. If your vehicle cannot be returned home by a relative or friend, please hand your keys to nursing staff who will secure them for the duration of your stay. You will be required to sign a form agreeing to these conditions (New Farm Clinic Patient Code of Conduct). 

Please note that you will receive a pharmacy account for pharmacy items that you may require during your stay that are non-admission related medications to your psychiatric admission (eg, medications that were being taken prior to the current admission) as they are not covered by Private Health Insurance.

Aside from the pharmacy account you may receive additional accounts from your Doctor or Pathology services, which may be claimable from Medicare or your Private Health Insurance fund. If you do not have health insurance the Intake Co-ordinator will be able to advise you of the estimated costs.

Community Visitor from the Office of the Public Guardian

Community Visitors appointed by the Office of the Public Guardian visit New Farm Clinic on a regular basis to discuss relevant issues related to care received.

To contact a Community Visitor or arrange an appointment free call 1300 653 187 or email communityvisitor@publicguardian.qld.gov.au