Ramsay Clinic New Farm
Your stay
Our clinic offers high-standard accommodations with private rooms, ensuite bathrooms, lounge facilities, a spacious garden courtyard, and meals prepared by skilled chefs.
Before Your Stay
Our Intake Coordinator will contact you to arrange your admission and discuss any health fund restrictions or out-of-pocket expenses.
On Arrival
You’ll be greeted by our friendly reception staff, who will help with any remaining paperwork. If your private health cover requires an excess or co-payment, it will be due on admission. You’ll also need to sign documents acknowledging our policies, including Informed Financial Consent and the Ramsay Health Care Privacy Policy.
Orientation
A member of your nursing team will give you a tour of the clinic and help you settle into your room. They will also gather information about your recovery goals and collect any medications you’ve brought. The Nurse Unit Manager will visit to ensure you have everything you need, and your psychiatrist will discuss your treatment plan. During your stay, it’s expected that you attend recommended inpatient programs.
Please Note: You might need to transfer to another room or unit during your stay.
Alcohol, Drugs, & Prescribed Medication
Do not bring alcohol or non-prescribed drugs into the clinic. Consumption of these substances can result in discharge. All medications must be given to the nursing staff on arrival. Inform staff of any allergies or adverse reactions to medications.
Driving/Parking
Patients are not permitted to drive while in the clinic. If necessary, your vehicle keys can be secured by the nursing staff. On-site parking is for staff and visitors only.
Group Therapy
Attendance at group therapy sessions is part of your treatment plan. Check your weekly timetable for session details.
Identification
A photo will be taken upon admission for medication administration purposes.
Internet Access
To connect to WiFi:
- Ensure your device’s wireless signal is on.
- Select Ramsay Guest WiFi from the available networks.
- Open your browser and follow the prompts.
If you have trouble connecting, contact unit or reception staff.
Laundry Facilities
Laundry facilities are available on each unit except Unit 2. Patients in Unit 2 can use the facilities in Unit 1. For bed linen, speak to the nursing staff.
Leave
Leave from the clinic must be approved by your treating doctor and taken outside of group therapy times.
Mail will be delivered to you. The clinic will not accept delivery of parcels or online purchases.
Medication Times
Medications are dispensed at 7:00 am, 12:00 pm, 5:00 pm, and 8:00 pm. If you need medication outside these times, see your nurse. On discharge, you’ll receive a medication summary with instructions.
Mobile Phones
Ask staff if mobiles can be used in your room. Mobiles are permitted in public areas. The clinic is not responsible for any loss or damage to mobile phones.
Patient Meeting
Patients are invited to provide feedback to the Nurse Unit Managers every Tuesday at 10:15 am in the dining room.
Newspapers
You have free, unlimited access to News Corp’s digital publications via the clinic’s WiFi network.
Patient Rights & Responsibilities
A "Your Rights and Responsibilities” information sheet is included in your welcome pack. The Private Patients Hospital Charter is available to everyone in the health care system.
Request for Access to Hospital Medical Record Information
Patients have the right to access or correct their health information. Access requests require proof of identity. Requests on behalf of another person must include written evidence of authority. Fees for access are:
- Searching/identifying records: $39.80
- Retrieval from secondary storage: $19.10
- Photocopying: $0.20 per page
- Registered Post: Actual cost
To request access, complete the application form and mail it with a photocopy of photo ID to:
Privacy Officer
Ramsay Clinic New Farm
22 Sargent St
New Farm 4005
For more information, call 07 3254 9100 or email Enquiries.nfc@ramsayhealth.com.au.
Smoking
The clinic and its grounds are smoke-free.
Suitable Dress
Appropriate dress is required during your stay. Night attire is not suitable for public areas, and offensive slogans on clothing are discouraged.
Valuables
Do not bring large amounts of money or valuables to the clinic. The clinic is not liable for loss or damage to personal items. Each room has a small safe for use during your stay.
Visiting Hours
Visitors are welcome during these hours:
- Weekdays: 3:00 pm - 7:00 pm
- Weekends & Public Holidays: 12:00 pm - 7:00 pm
Ensure visitors do not interrupt your treatment sessions. Speak with the Nurse Unit Manager for special considerations outside these hours.
Your Feedback
We welcome your feedback to improve our services. Provide feedback via Compliments & Complaints cards or speak to your nurse. You may also be asked to participate in focus groups or surveys.
Your Privacy
We comply with the Commonwealth Privacy Act and all State Legislative requirements for managing personal information. Our Privacy Policy and Consent Form will be provided on admission. Photography, filming, or audio recording is prohibited without written consent.
General Information
Each unit has a lounge room and television. Overnight leave is not permitted. Check the patient noticeboard for information on group therapy programs, community visitors, and more. You may receive a pharmacy account for non-admission related medications. Additional accounts from doctors or pathology services may be claimable from Medicare or your private health insurance.
The Dining Room
Located on the ground floor, the dining room offers meals designed with mental health in mind. Meal times are:
- Breakfast: 7:30 am - 8:30 am
- Morning Tea: 10:00 am - 10:45 am
- Lunch: 12:00 pm - 1:00 pm
- Afternoon Tea: 3:00 pm - 3:30 pm
- Dinner: 5:30 pm - 6:30 pm
- Supper: 7:15 pm - 7:45 pm
The Gymnasium
Our gym is equipped with cardio machines, weight-training equipment, and yoga mats. We offer programs for all fitness levels.
The Art Studio
Located near the dining room, the Art Studio hosts art therapy, music therapy, and social health classes to support personal growth.
Emergency Procedures
In an emergency, remain calm. Clinic staff will direct you to the assembly point. Primary assembly point: New Farm Clinic Main Car Park. Alternative assembly point: Corner of Sargent St & Oxlade Dr.
Community Visitor from the Office of the Public Guardian
Community Visitors regularly visit the clinic. To contact them, call 1300 653 187 or email communityvisitor@publicguardian.qld.gov.au.
Zero Tolerance for Aggression & Violence
We maintain a safe environment for staff, patients, and visitors. Abusive or violent behavior is not tolerated and will result in appropriate action, including possible discharge.
Community Support Services
Access online and face-to-face self-help and peer support groups in Brisbane and Moreton Bay Region. Download Carer Support Group poster
