Easy Access

Step 1. Call – 07 3254 9100

Please call our Intake Team at New Farm Clinic to discuss accessing our services or to see if admission to the Clinic is suitable and available - 07 3254 9100.

Note: If the patient is in acute crisis or actively suicidal, please contact the local Hospital Emergency Department. New Farm Clinic does not provide any emergency services.

General practitioners and non-credentialed psychiatrists cannot arrange admission directly to New Farm Clinic.

Patients will need to have appropriate health care cover:

  • Private health insurance - Any patient that is covered by a private health fund.
  • Self-funded - The patient will be provided with an estimate prior to their admission.
  • Workers Compensation - Approval needs to be obtained from the insurance company prior to admission.
  • Veteran Affairs patients

Step 2. Referral

Referrals may be addressed to ‘Dear Doctor at New Farm Clinic’ or to a credentialed Psychiatrist of choice (please refer to the specialists directory).

The referral from the treating GP or Psychiatrist should be sent to:

Note: Our credentialed Psychiatrists are Visiting Medical Officers (VMOs), not employees of Ramsay Health Care and make decisions regarding acceptance independently. This may include arranging an appointment for assessment, admission or not accepting the referral.

Step 3. Eligibility Check

This is a brief introductory phone call to let the patient know that we have received the referral, to discuss some of the details in that referral and check the insurance/cover details.

We will discuss the referral with our credentialed Psychiatrists and if accepted the Intake Team will contact the patient to discuss further arrangements.

Note: Eligibility also includes a determination on patient suitability for the services provided by New Farm Clinic.

Step 4. Admission / Appointment

The admission or appointment is confirmed and date and time scheduled.

Note: Patients scheduled for admission are requested to complete the online admission form prior to admission

On occasions when there is not a psychiatrist available to accept the admission New Farm Clinic notifies the patient and referring practitioner.