Ramsay Mental Health Recovery Support Program

Supporting your recovery journey in the community

The Ramsay Mental Health Recovery Support Program is a personalised, recovery-focused service designed to support individuals living with mental illness. Care is delivered in the setting that best suits your needs - whether that’s in hospital, at home, or in the community.

What the Program Offers

The Ramsay Mental Health Recovery Support Program provides a 12 month, one-on-one support pathway to help you:

Access the services and resources you need
Build confidence in managing your mental health
Work toward your recovery goals
Transition safely from hospital to community-based care
Strengthen your independence and self-care in the community

Who the Program Is For?

This program is available to eligible individuals with private health insurance (currently supported by Medibank Private and BUPA) who are living with a mental illness and may be at risk of hospital admission or readmission. You will also need to meet the following criteria:

Private health insurance for overnight admission with one of the funds above
1. Currently admitted (after 1 June 2025)
2. Medibank Private only – not admitted for an eating disorder or addiction
Voluntary patient
18+ years of age
Fixed address within 25km radius of Ramsay Clinic New Farm; for those located over 25km away, virtual sessions are available
Remain under the care of a Ramsay Clinic New Farm Accredited Psychiatrist and attend regular appointments (recommended at least every 3 months)
Not be participating in Ramsay Clinic New Farm’s research trial

How It Works

Your care will be coordinated by the Recovery Care Navigators at Ramsay Clinic New Farm. They will work closely with you, your assigned Case Manager, and other service providers to ensure your care is tailored to your needs.

Support may be delivered

In person at outpatient clinic appointments
Through home visits
Via telehealth consultations

The frequency and location of your appointments will be based on your clinical needs and decided in collaboration with you and your treating team.

Services Available

Available services depend on the clinical staff (health disciplines) available.

Your Clinical Nurse will be your primary health professional and case manager during your participation in the program responsible for coordinating appropriate care and referral to other health disciplines.

Currently Ramsay Clinic New Farm offer the following services:

Psychology
Dietetics
Social Work

If you require services currently not available at Ramsay Clinic New Farm you will need an external referral. The costs for these external services are not funded by the Program, and you will be financially responsible for external service costs. While the Program supports this process, it is the responsibility of your GP/Psychiatrist to provide external referrals per Medicare requirements.

Day Programs

As a patient enrolled in this Program you can also attend a Day Program at the same time. This option is not available to other patients or health fund members. Click here to view our extensive list of day programs available.

The Program is delivered over three phases

Phase One – Transition	Phase Two – Consolidation	Phase Three – Maintenance
During the first month (approximately), care is focused on supporting your immediate recovery needs following discharge. The aim is to enhance personal, social, and occupational functioning, as well as overall wellbeing.	In the following three months, care shifts to helping you practise and apply coping strategies while building independence. The goal is to continue improving your personal, social, and/or occupational functioning.	For the remainder of the program, care is centred on maintaining progress and supporting long-term stability. This phase focuses on optimising functioning, reducing the risk of relapse, and supporting you to live independently with confidence.

After 12-months of successful Ramsay Mental Health Recovery Support, you will be discharged from the Program.

Your Privacy and Participation

You’ll be asked to complete some paperwork before and during the program. All personal and clinical information is handled confidentially and in line with the Australian Privacy Principles.

To help your health fund evaluate the program’s effectiveness, some administrative and clinical outcome data will be shared with them. By joining this Program, you consent to this data being provided.

Participation in the program is entirely voluntary, and you are free to withdraw at any time.