Update: 4 June 2020
Due to the evolving COVID-19 situation and the ongoing requirement for restrictions around social distancing restrictions over visitors apply.
Patients will be allowed one visitor per week managed by a booking system to provide equality to all patients. The visitor must be an adult (18+)
All visitors will complete a health screening questionnaire and be temperature checked on arrival.
To comply with physical distancing requirements there will be designated visitor areas that are cleaned before and after each visitor session.
Patients and visitors will be required to abide by social distancing requirements and REMAIN 1.5m apart at all times.
We have introduced a new screening process to protect the safety and wellbeing of our visitors, patients, employees, doctors and contractors.
The new system requires a person to scan a unique QR code – using the camera function on their smart phone – before they enter the facility.
|Step 1||Hold your smartphone camera up to the QR Code which can be found on posters and floor stickers at entrance points. Simply hover the camera over the code as if you were going to take a photo of it.|
|Step 2||Click the link that pops up on your screen and simply follow the prompts|
|Step 3||Answer all questions|
|Step 4||Show your phone confirmation to a screening staff member|
|Step 5||Screening staff may take your temperature and may ask a couple of extra questions|
You don’t have to wait until you arrive to do this – you can complete this at home but you must do it on the day you are visiting as the code is only valid for 24 hours.
If you don’t have a smartphone, don’t worry – we have friendly staff members who will assist you.
You will be asked some simple questions about any possible exposure to COVID-19, such as:
As Australia’s largest private hospital operator, we are experienced with safely and securely storing large amounts of personal and confidential information of our customers. The information entered into our secure system through this screening process will be stored for a maximum of 30 days and then will be deleted.